RESET CIRCLE PRIVACY POLICY
Effective Date: November 1, 2025
Last Updated: November 1, 2025
Reset & Restart, LLC ("we," "us," "our," or "Reset Circle") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use Reset Circle services.
By using Reset Circle, you consent to the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
1.1 Information You Provide
We collect information you voluntarily provide when you:
- Create an account or register for membership
- Submit applications (Growth or Thriving tiers)
- Participate in the community or sessions
- Contact us for support
- Book private consultations
- Complete surveys or provide feedback
This may include:
- Name (or chosen username/display name)
- Email address
- Phone number (optional)
- Payment information (processed securely by third-party payment processors)
- Application responses and onboarding information
- Communication preferences
- Profile information and photos (if you provide them)
1.2 Content You Create
We collect content you create within Reset Circle:
- Posts, comments, and messages in the community platform
- Participation in Zoom sessions (video, audio, chat)
- Shared documents or images
- Testimonials or feedback
1.3 Automatically Collected Information
When you use our website or services, we automatically collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Pages visited and features used
- Time and date of visits
- Referring website
- Cookies and similar tracking technologies
1.4 Third-Party Information
We may receive information about you from third-party services:
- Payment processors (transaction confirmations)
- Zoom (session participation data)
- GoHighLevel (community platform activity)
- Email service providers (email engagement data)
2. HOW WE USE YOUR INFORMATION
We use your information to:
2.1 Provide Services
- Process your membership and payments
- Grant access to community and sessions
- Facilitate Zoom sessions and provide replays
- Deliver email communications and updates
- Provide customer support
- Match you with accountability partners (Growth tier)
2.2 Improve Services
- Analyze usage patterns and trends
- Understand member needs and preferences
- Develop new features and content
- Improve community experience
2.3 Communicate
- Send welcome emails and onboarding materials
- Provide session reminders and replay links
- Send newsletters and updates
- Respond to inquiries and support requests
- Send administrative notices (billing, policy changes)
2.4 Marketing (with your consent)
- Send promotional materials about Reset Circle offerings
- Share success stories and testimonials (with your permission)
- Advertise to potential members
- You may opt out of marketing emails at any time.
2.5 Legal Compliance
- Comply with applicable laws and regulations
- Respond to legal requests
- Protect our rights and prevent fraud
- Enforce our Terms of Service
3. SPECIAL NOTE: COMMUNITY PRIVACY & CONFIDENTIALITY LIMITATIONS
⚠️ IMPORTANT INFORMATION ABOUT GROUP SETTINGS ⚠️
3.1 What Happens in Groups
When you participate in Reset Circle community features (forums, Zoom group sessions, chat, discussions), you are sharing information with other members, not just with us.
3.2 What We Do to Protect Privacy
- Require all members to agree to confidentiality terms
- Moderate community interactions
- Remove members who breach confidentiality
- Use secure platforms (GoHighLevel, Zoom)
- Encrypt data transmission
- Limit community access to paid members only
- Store recordings securely
3.3 What We CANNOT Do
We CANNOT:
- Control what individual members do with information they see or hear
- Prevent members from disclosing information outside the platform
- Monitor members' activities outside our community
- Guarantee that other members will honor confidentiality agreements
- Be responsible for confidentiality breaches by other members
- Control what members remember or repeat after sessions
3.4 Your Responsibility
You are responsible for:
- Deciding carefully what personal information to share in group settings
- Understanding that group discussions are less private than 1:1 consultations
- Accepting the inherent risks of community participation
- Protecting your own privacy by choosing what to disclose
3.5 Recordings
Group sessions are recorded and accessible to current members for approximately one year:
- Your image, voice, and shared content are visible to other members in recordings
- Members can view these recordings multiple times
- We cannot control what members may remember, screenshot, or record (though it's prohibited)
3.6 Private vs. Group Privacy
Information in Private 1:1 Consultations:
- Shared only with Dr. Renesha Nichols (or designated staff)
- Stronger privacy protections
- Not shared with other members
- Not recorded (unless requested)
- Information in Group/Community Settings:
- Shared with all members in the session or community
- Visible in recordings (stored ~1 year)
- Cannot be guaranteed confidential
- Other members may remember and repeat
3.7 We Are Not Liable
Reset & Restart, LLC is not responsible for any disclosure, sharing, or republication of information you choose to share in community settings by other members, regardless of our policies.
4. HOW WE SHARE YOUR INFORMATION
4.1 We DO NOT Sell Your Information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
4.2 Service Providers
We share information with trusted third-party service providers who help us operate Reset Circle:
- Payment Processors (Stripe or similar): Process payments securely
- Zoom: Host video group sessions
- GoHighLevel: Community platform and member management
- Email Service Providers: Send communications
- Cloud Storage: Store recordings and files securely
- Analytics Providers: Help us understand usage patterns
These providers are contractually obligated to protect your information and use it only for specified purposes.
4.3 Legal Requirements
We may disclose your information if required to:
- Comply with laws, regulations, or legal processes
- Respond to lawful requests from government authorities
- Enforce our Terms of Service
- Protect our rights, property, or safety
- Protect the rights, property, or safety of members or others
- Prevent fraud or illegal activity
4.4 Mandatory Reporting
As a facilitated community led by a licensed social worker in Connecticut, certain information may require mandatory reporting:
- Reasonable suspicion of child abuse or neglect
- Threats of harm to self or others
- Court orders or subpoenas
4.5 Business Transfers
If Reset & Restart, LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change.
4.6 With Your Consent
We may share information with your explicit consent, such as:
- Publishing your testimonial (with permission)
- Sharing your success story in marketing materials (anonymized if you prefer)
- Connecting you with accountability partners (Growth tier)
5. DATA SECURITY
5.1 Security Measures
We implement reasonable security measures to protect your information:
- Encryption of data in transit (SSL/TLS)
- Secure servers and cloud storage
- Access controls and authentication
- Regular security assessments
- Secure payment processing (PCI compliance)
5.2 No Guarantee
However, no system is 100% secure. We cannot guarantee the absolute security of your information. You use Reset Circle at your own risk.
5.3 Your Responsibility
You are responsible for:
- Keeping your account credentials confidential
- Logging out of shared devices
- Not sharing your account access
- Reporting any security concerns to us immediately
6. DATA RETENTION
6.1 How Long We Keep Information
We retain your information for as long as necessary to:
- Provide services to you
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
6.2 Specific Retention Periods
- Account information: Retained while your membership is active, plus 3 years after cancellation for legal/tax purposes
- Session recordings: Stored for approximately 1 year, then deleted
- Community posts: Retained while your account is active; may be anonymized after deletion
- Payment records: Retained for 7 years for tax and accounting purposes
- Consultation summaries: Retained according to professional standards (typically 7 years)
6.3 Deletion Requests
You may request deletion of your information (see Section 7 - Your Rights).
7. YOUR RIGHTS & CHOICES
7.1 Access Your Information
You have the right to access the personal information we hold about you. Contact us to request a copy.
7.2 Correct Inaccuracies
You can update your account information at any time through your account settings or by contacting us.
7.3 Delete Your Information
You may request deletion of your personal information, subject to:
- Legal requirements to retain certain information
- Completion of financial transactions
- Resolution of disputes
Note: Deleting your account does not remove your image/voice from past session recordings viewed by other members.
7.4 Opt-Out of Marketing
You may opt out of marketing emails by:
- Clicking "unsubscribe" in any marketing email
- Contacting us at [INSERT EMAIL]
- Updating your communication preferences in your account
- You will still receive essential transactional and administrative emails.
7.5 Data Portability
You may request a copy of your information in a portable format.
7.6 Withdraw Consent
If we process your information based on consent, you may withdraw consent at any time. This does not affect the lawfulness of processing before withdrawal.
7.7 Restrict Processing
You may request that we limit how we use your information in certain circumstances.
7.8 Object to Processing
You may object to certain types of processing, such as direct marketing.
7.9 How to Exercise Rights
To exercise any of these rights, contact us:
Email: [email protected]
Include your name, membership tier, and specific request
We will respond within 30 days
8. COOKIES & TRACKING TECHNOLOGIES
.1 What We Use
We use cookies and similar technologies to:
- Remember your login and preferences
- Analyze website traffic and usage
- Improve user experience
- Deliver targeted content
8.2 Types of Cookies
- Essential cookies: Required for the website to function
- Analytics cookies: Help us understand how you use our services
- Marketing cookies: Track your activity for advertising purposes
8.3 Your Cookie Choices
You can control cookies through your browser settings:
- Block all cookies
- Delete existing cookies
- Receive notification when cookies are set
- Note: Blocking cookies may affect website functionality.
8.4 Third-Party Tracking
Third-party services (Google Analytics, etc.) may use their own cookies. Refer to their privacy policies for details.
9. CHILDREN'S PRIVACY
9.1 Age Restriction
Reset Circle is not intended for individuals under 18 years of age. We do not knowingly collect information from minors.
9.2 If We Learn of Minor Users
If we learn that we have collected information from someone under 18, we will delete it promptly.
9.3 Parents & Guardians
If you believe your child has provided information to us, contact us immediately at [email protected]
10. INTERNATIONAL USERS & DATA TRANSFERS
10.1 U.S.-Based Services
Reset Circle operates in the United States. Your information is stored on servers in the United States.
10.2 Data Transfers
If you access Reset Circle from outside the United States, your information will be transferred to, stored, and processed in the United States.
10.3 Different Privacy Laws
U.S. privacy laws may differ from those in your country. By using Reset Circle, you consent to the transfer of your information to the United States.
10.4 GDPR (European Users)
If you are in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):
- Right to data portability
- Right to lodge a complaint with a supervisory authority
- Right to withdraw consent
- Contact us to exercise GDPR rights.
11. CALIFORNIA PRIVACY RIGHTS
11.1 CCPA Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA):
- Right to Know: What personal information we collect, use, and disclose
- Right to Delete: Request deletion of your personal information
- Right to Opt-Out: Opt out of sale of personal information (we do not sell information)
- Right to Non-Discrimination: We will not discriminate against you for exercising your rights
11.2 How to Exercise CCPA Rights
Contact us at [email protected] with "California Privacy Request" in the subject line.
11.3 Shine the Light Law
California residents may request information about disclosures to third parties for marketing purposes (we do not make such disclosures).
12. CONNECTICUT-SPECIFIC PROVISIONS
12.1 Connecticut Data Privacy
As a Connecticut-based company, we comply with Connecticut consumer protection and data privacy laws.
12.2 Recording Consent
Connecticut law requires consent for recording conversations. By participating in Zoom sessions, you provide consent for recording.
12.3 Social Work Confidentiality
Dr. Renesha Nichols is bound by Connecticut social work professional standards. However, Reset Circle community services are not clinical services and do not carry the same confidentiality protections as clinical social work.
13. CHANGES TO THIS PRIVACY POLICY
13.1 Right to Modify
We may update this Privacy Policy from time to time.
13.2 Notice of Changes
We will notify you of material changes via:
- Email to your registered email address
- Notice in the community
- Notice on our website
13.3 Effective Date
Changes take effect on the "Last Updated" date at the top of this policy.
13.4 Continued Use
Your continued use after changes take effect constitutes acceptance of the updated Privacy Policy.
14. CONTACT US
For questions about this Privacy Policy or to exercise your privacy rights, contact us: